Support

For clients and partners who need help now—platform issues, case-support questions, or escalation requests. Our team routes tickets to the right operator and responds with clear, documented next steps.

New engagement or general inquiry? Use our contact form instead.

Submit a Support Ticket

Use this channel for issues with the Archer Knox or ONEKID portals, access problems, or operational support on active work. For anything involving imminent harm or an active crime, contact law enforcement first.

First Name*

Last Name*

Work Email*

Phone*

Organization

Relationship to Archer Knox

Issue Type*

Priority*

Case / Ticket Reference (optional)

Portal URL (optional)

Subject*

Describe the issue*

Impact (who/what is affected?)

Preferred contact method

This relates to an active situation where law enforcement has already been contacted.